Do you have any questions? The answers are here
Before my stay
During my stay
After my stay
BROCHURE REQUESTQ: Can I be sent a brochure?
A: We no longer produce a paper brochure. You can find all the latest deals and campsites on our website.
TO BOOKQ : Who can make a booking? A : The person that make the booking must be aged at least 18 years old, be legally able to enter the destination country and must ensure all details given are accurate. Minors must be accompanied by their legal guardian.
MAKING A PAYMENTQ: What kind of payment do you accept? A: We accept payment by credit or debit card (Mastercard and Visa only), or bank transfer.
Q: Can I pay in instalments?
A: You can pay in instalments via credit or debit card by calling the team on 0345 268 0827, alternatively, you can pay instalments via bank transfer, using the details on your booking confirmation.
Q: I have an issue when making payment, who should I contact?
A: Please send an email to the following address: email@example.com or call the team on 0345 268 0827
BEFORE YOUR STAY
AMEND OR CANCEL MY BOOKINGQ: How can I change my booking?
A : You can amend your booking by calling us on 0345 268 0827, or alternatively you can email us at firstname.lastname@example.org
Q: How can I cancel my booking?
A: You can cancel your booking by calling us on 0345 268 0827, or alternatively you can email us at email@example.com. Please note cancellation fees may apply.
I HAVE NOT RECEIVED MY BOOKING CONFIRMATIONQ: I have not received confirmation of my booking or confirmation voucher, what should I do?
A: Please check your junk folder in your email box. If you have not received this, please call us on 0345 268 0827, or alternatively you can email us at firstname.lastname@example.org.
ARRIVAL TIMEQ: What are the arrival and departure times?
A: Check in times vary from site to site, but in general are between 4pm-7pm.
Check out times are generally prior to 10am.
There will be specific check in and out information can be found on your holiday voucher.
DIRECTIONSQ: How do I get to the campsite?
A: We have detailed the nearest ferry ports and airports to the campsite on each campsite page. If you are looking for more guidance, please call the team on 0345 268 0827, or alternatively, you can contact the campsite for further information.
LINENQ: Does the mobile home come with pillows and blankets?
A: Yes, all of our accommodations have pillows and blankets provided.
Q: Is bed linen and towels provided?
A: The towels and bed linen are not provided. However, in some of our campsites you can rent linens. Please contact the team on 0345 268 0827 for more information.
DURING MY STAY
MOBILE HOMEQ: Do you offer mobile homes side by side?
A: Depending on availability, it is possible to book 2 mobile homes side by side for a fee of €5/£5 per day. Please note, this is not guaranteed due to operational reasons.
Q: Can I add a tent on the pitch or near the mobile home?
A: For reasons of safety and insurance, it is not possible to add a tent next to the location. However, you can book a pitch for your tent if these are available on your chosen campsites.
LEISURE AND ACTIVITIESQ: Is there a kids club?
A: On some campsites, there is a kids club. These are advertised on the specific campsite page. Please note, on some sites, there may be a charge for this.
CAPACITY OF ACCOMMODATIONQ: How many people can stay in an accommodation?
A: Each mobile homes states the amount of guests that can stay. Please note, we do specify how many adults and children can stay, as some beds are not suitable for adults.
For safety reason, you cannot exceed the number of occupants that is specified for your chosen accommodation.
The campsite manager will refuse any person beyond the stated capacity. When booking, please ensure you complete full and accurate the passenger details including names and birth dates of all occupants (including babies and infants under three years).
If you need to amend your guests, you can call our call centre on 0345 268 0827 or send us an email to email@example.com with names and dates of birth of missing persons.
Q : Do you include babies in your headcount?
A: Yes, if you have a baby included in your guests, they would be included in the maximum capacity.
VEHICLESQ: How many vehicles are allowed per booking? Where can I park?
A: Only one vehicle is allowed per site (with exceptions on certain sites). On some sites, you can park a second vehicle in the car camping, however there may be a charge for this.
ANIMALSQ: Do you accept animals?
A: On sites where they are allowed, we accept one dog per accommodation (please note, category 1 and 2 dogs are prohibited on all sites). If your chosen campsite allows dogs, this is shown on the specific campsite page. Please always check, and remember that your dog must be added on at the point of booking.
BBQsQ: Is it possible to use BBQs?
A: On certain campsites, there will either be a charcoal or gas BBQ provided with your accommodation. Please note, there may not be a BBQ provided on all campsites. In the case that you do not have a BBQ provided with your accommodation, you may be able to hire this directly from the campsite at an additional cost.
Site owners/ local authorities sometimes impose total barbecue bans at times of high fire risk. For further information visit the campsite page or contact the team on 0345 268 0827.
INCLUDED IN THE MOBILE HOMEQ: Is there Wi-Fi access on your campsites?
A: TWi-Fi is available on some campsites. This is an additional service, with a fee to be paid directly to the campsite. Please note, the Wi-Fi may only be available in common areas, such as the reception and restaurants.
Q: Is there a TV in my accommodation?
A: Some accommodations, such as the Privilege Club, includes a TV. This is noted in the accommodation prior to booking. On some sites, it is possible to rent a TV for an additional charge.
Q: Is there air conditioning in my accommodation?
A: Air conditioning is specified in your accommodation type if included. If it does not state that there is aircon, then your accommodation will not feature this. Please note, there may be a charge to use the aircon.
AFTER MY STAY
I WISH TO MAKE A COMPLAINTQ: How can I make a complaint?
A: Please send your complaint within 28 days of departure to firstname.lastname@example.org. We will then respond to your comments within 28 days.