Questionzs answers

Do you have any questions? The answers are here

YOUR BOOKING

CATALOG REQUEST

Q: I want to receive a catalog, how should I proceed? ?
A: You can submit your application by sending an email to the following address: contact@tohapi.fr or apply directly on the following web page: catalog request

TO BOOK

Q : Who can make a booking? A : The person that make the booking must be aged at least 18 years old, be legally able to enter in accordance with our conditions of hire and must guarantee the truthfulness and accuracy. Minors must be accompanied by their legal guardian.

SETTLEMENT, PAYMENT

Q: What kind of payment do you accept? A: We accept payment by credit card (by phone or on our website), bank checks, bank transfers and checks.

Q: How should I proceed to settlement by check or holidays vouchers?
A: If it is the initial payment, it is necessary to attach the reservation contract and send it to the following addresses:
Village Center - Space Don Quixote - 547, Quai des Moulins - CS 80096-34202 SÈTE cedex - France


The address is indicated on the butterfly return you received with your booking confirmation.
If you wish to pay the balance by check / holiday checks, it is imperative that we take delivery 6 weeks before the start of your stay.
For sending checks holidays we recommend sending by registered letter with acknowledgment of receipt.

Q: Can I pay in installments?
A: The 25% deposit must be paid in full when booking.
It is possible to spread the payment of the balance, to the extent that your balance is paid at least 6 weeks before the start of your stay.

Q: I have a supported my works committee, what should I do to have a certificate or invoice?
A: After your stay, you can establish a certificate of residence and a paid invoice. Before the stay you can also provide your booking confirmation.


Q: I have a supported VACAF, CAF, CAF vouchers, are your campsite labeled VACAF?
A: We have 8 VACAF labeled campsites. In addition, we accept the right CAF on all our campsites. They are to send us along with a stamped envelope to the address Tohapi - CS81010 - 22101 CEDEX Dinan. We will send them after your stay accompanied by a receipt and a certificate of residence.

Q: I have a problem of payment, who should I contact?
A: Please send an email to the following address: contact@tohapi.fr or call the booking center on +33(0)499572121 (0,15€/min)

BEFORE YOUR STAY

FOLLOW, MODIFY OR CANCEL MY BOOKING

Q: How can I change my booking?

Mailing Address: Customer Service Tohapi , CS 81010 , 22101 Dinan Cedex .
Courriel : modification@tohapi.fr

Without Guarantee Flexibility:

Without subscription Flexibility Warranty, the customer may request changes to his booking one single time on the current season than 6 weeks before the date of arrival, insofar of availabilities and possibilities. No postponement will be accepted on the following season.

Two penalties:
-25 (Twenty-five) euros amendment fee
-30 % on the difference between the two stays in case the new stay would be cheaper.

If the new stay would be more expensive, the difference between the two bookings is due.

The Client's attention is drawn to the fact that in case of modification of the stay, he will not benefit from subsequent promotions to its initial booking. This will be the date of first reservation shall prevail.

In the event that the stay would be changed before its beginning, due to Tohapi , customers can :
- -either terminate his booking. The booking department will reimburse the full payments already made (booking fee and possible insurance underwriting included).
This cancellation shall nevertheless not incur the payment of damages.
- Either agree to participate in the Amended stay and, if necessary, by supporting the decrease or increase of prices that they cause (except exceptional agreement of the Company).

Q: How can I cancel my booking?
A: Except in case of subscription cancellation insurance, the following provisions shall apply in case of cancellation of booking by the customer:
- More than 6 weeks before arrival: 25% of the stay + booking fee you will be charged
- Less than 6 weeks prior to arrival: The total amount paid is retained. Email: annulation@tohapi.fr In case of subscription to the cancellation insurance, please consult the following webpage: Mail: annulation@tohapi.fr

In case of subscription to the cancellation insurance, please consult the following webpage:www.tohapi.co.uk/conditions-insurance

I HAVE NOT RECEIVED MY CONFIRMATION VOUCHER

Q : I have not received confirmation of my booking or confirmation voucher, what should I do? A: Check your spam folder if you have asked to receive it by email. You can ask for its return by sending an email to: contact@tohapi.fr

CANCELLATION INSURANCE

Q: What does the insurance Cancellation / Interruption? Q: What does the insurance Cancellation / Interruption? www.tohapi.co.uk/conditions-insurance

ARRIVAL TIME

Q: What are the arrival and departure times?
A: Arrivals are possible :
Low Season High Season
Premium campsites Between 3 pm and 8pm and for departures between 9am and 11am Between 3 pm and 8pm and for departures between 8am and 11am
Premium campsites Between 3 pm and 8pm and for departures between 9am and 11am Between 3 pm and 8pm and for departures between 9am and 11am

How do I go to the campsite?

Q: How do I get to the camping if I do not have a car?
A: It is best to contact the campsite directly or the nearest office of Tourism.

SHEETS, BLANKETS ARE PROVIDED...?

Q: Are the beds with blankets and pillows?
A: Yes, all our rentals (mobile homes, chalets, equipped tents) are equipped with pillows and blankets.

Q: Are linens and towels provided?
A: The towels and bed linen are not provided. However in some of our facilities you can rent linens.

DURING MY STAY

THE MOBILE HOME AND ITS LOCATION

Q: Do you offer mobile homes side by side?
A: Depending on availability , it is possible to book 2 mobile homes side by side for a fee of € 3 per day , capped at 21 €

Q: Can I add a tent on the pitch or near the mobile home?
A: For reasons of safety and insurance, it is not possible to add a tent next to the location. However, you can rent an additional bare pitch in order to install a tent if camping offers this possibility.

LEISURE AND ACTIVITIES

Q: Is the Mini club fee?
A: On some campsites, the mini club is chargeable.

CAPACITY OF ACCOMMODATION

Q: How many people as possible by hosting?
A: For reasons of safety and insurance, it is forbidden to exceed the number of occupants planned by type of accommodation.
The campsite manager will refuse any person beyond the design capacity, even offering to pay an extra fee. The booking form must imperatively the booking form must mention the names and birth dates of all occupants (including or babies under three years).
If you failed to mention a person, you can call our call center or send us an email with names and dates of birth of missing persons.

Q : Could a baby be considered like a person ?
A: A baby is actually considered as a whole person.

VEHICLES

Q: How many vehicles are allowed per booking? Where can I park?
A: Only one vehicle is allowed per site (with exceptions on certain sites).
You can park the second vehicle in the car camping.

ANIMALS

Q: Do you accept animals?
A: We accept only one dog per rental (except dogs of category I and II) in some of our institutions. It is imperative to check before your arrival. Other animals is prohibited.

BARBECUES

Q: Is it possible to use barbecues?
A: The barbecues are allowed in some of our campsites (check list authorization, coal, gas ...). It is possible to rent barbecues on some campsites or enjoy a range of barbecues. The use of electric barbecue is prohibited.

INCLUDED IN THE MOBILE HOME

Q: Is there Wifi access on yours campsites ?
A: The Wifi is present on some of our campsites, this is a paid service to be paid directly to the campsite.

Q: Is there a TV in my rental?
A: The TV is a paid service that exists in some of our institutions, you have the option of renting.

Q: Is there air conditioning in my rental?
A: The air conditioning is a paid service that exists in some of our institutions, you have the option of renting.

AFTER MY STAY

I WISH TO MAKE A CLAIM

Q: How can I make a claim ?
R : A: If no complaint by the Customer to the attention of companies by registered letter with acknowledgment of receipt within 30 days from the end of the stay, the service provided by the Company under this contract shall be deemed have been in line with expectations .
Only complaints will be investigated by letter with acknowledgment of receipt, to the following address: Customer Service Tohapi , CS 81010 , 22101 Dinan Cedex .