Leave reassured with Tohapi!

Update Friday 1st May 10:00

We are closely monitoring developments of the Coronavirus pandemic to ensure the safety of our customers. The Foreign & Commonwealth Office (FCO) now advises against all non-essential travel worldwide “Indefinitely”.  This advice takes effect immediately, however, please note, a modified date could be advised at any time and we will be monitoring the situation closely.

We have taken the decision to postpone the opening of most of our campsites to the 13th June 2020 to ensure the wellbeing and safety of both our valued customers and our valued employees, which is of paramount importance.

We advise all our customers to follow the situation and latest updates here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Our contact centre are still very much open and busy answering calls and concerns. We are listening and here to help but kindly request you contact us with urgent matters only so that concentration can be placed on those due to travel within the next 2-6 weeks.

In the event of changes that may impact your stay, we will contact you and advise the process to follow. At present, as we focus on customers directly affected, we hope the FAQ section below will help answer any questions you may have:

 

Q: I’m travelling to a location where the FCO has advised against all, but essential travel.

A: Currently, the FCO advises against all non-essential travel “Indefinitely”. This advice takes effect immediately. However, please note a modified date could be advised at any time and we will be monitoring the situation closely.

With some of our other key destination countries authorities also extending their restrictions, we will now not be opening campsites until 13th June 2020.  

If you are arriving before this date, we will shortly be contacting you to look at the different options available. Our Contact Centre team are best placed to assist you. If the travel advice remains in place for your specific holiday location, we will contact you if your departure is within 1-2 weeks of your arrival date.


Q: Can I amend my reservation/stay?

A: It is possible to amend your stay and currently, we will not charge you an amendment fee to do so. However, please note you will be liable for any increase in costs.


Q: I no longer wish to travel, Can I cancel my reservation/stay?

A: If the FCO (Foreign and Commonwealth Office) advice does not change and holidays remain possible, then you can cancel your booking, but we must make you aware this is in line with our current Cancellation Terms and Conditions, which can be found on our website. Cancellation fees will be applied, in line with these terms.

 

Q: My Holiday Balance is due. Do I have to pay now?

A: In order to provide you with greater flexibility, we have extended balance due dates from 12 weeks to 6 weeks before departure. We understand you may have some questions about your balance payment. Payments can be made via our Contact Centre team.


Q: I have booked Accommodation/Ferry travel. What coverage do I have?

A: In the event the travel advice changes, if you have booked a package holiday with us, then you are protected under the Package Travel Regulations. As a result, where we have availability, we can offer alternative suitable holidays.

If we cannot offer you a suitable alternative, we are pleased to advise that we can now offer a 120% voucher to customers who wish to reschedule. This can be used to book later this year or for a reservation for 2021 or you are entitled to a full refund of any monies that you have paid to us.   

We do kindly ask that you support us, your travel provider by selecting the option of changing dates and take advantage of our enhanced voucher.


Q: I have booked Accommodation only. What coverage do I have?

 

A: In the event that travel advice changes for your specific holiday campsite and your planned holiday can no longer go ahead due to restriction/closure, we will always attempt to find you a solution. We are pleased to advise that we can now offer a 120% voucher to customers who wish to reschedule to later this year or to next year or a full refund for your accommodation. We will aim to offer an alternative campsite, but we must stress this is subject to availability and may incur additional costs. If you have made travel arrangements, for example, but not exclusively, flights, car hire, ferry travel with another provider directly, you must speak with them and they will advise you of their own policies/procedures.

We do kindly ask that you support us, your travel provider by selecting the option of changing dates and take advantage of our enhanced voucher.

 

Q: We wish to support you and book for 2021?

A:  We are pleased to hear you wish to travel with us again in 2021; we have created a pre-registration list, which can be found on our website. If you wish to submit your interest you can do so here.

 

Q: If I cannot follow my initial travel plans due to the Coronavirus outbreak, am I entitled to compensation?

A: We must advise, you will not be entitled to any compensation, as the reason for the holiday not continuing is outwith our control.

 

Q: I’m travelling soon, what advice should I consider from the country I’m travelling to?

A: We advise to read the Foreign & Commonwealth Office (FCO) travel advice for the country you are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website. This website provides specific travel health advice for our destination countries.



We are committed to ensuring that booking your holiday is stress free. For any new reservation made before May 31st, 2020, you can make a *free amendment up to 14 days before your arrival.

* in the same category of accommodation and for the same duration initially booked, during the 2020 season, among the destinations proposed by our group, FREE OF CHARGE. Any difference in rates between the old and the new stay will remain the responsibility of the customer and, if applicable, will not be reimbursed. Offer applicable for all bookings made between 12/03/2020 and 31/05/2020 inclusive.